Rogers senior vice-president Paul Nielsen says Scienta’s health program has had an incredible effect on employee health, job satisfaction and performance. “Our sales performance has gone up incredibly, and while that’s due to a number of factors, this certainly was a major contributor,” he says.
Call centers and the 1 1/2 million Canadians working in them are often the first, sometimes the only, line of communication between a company and its customers. As the public face of a company, utmost effciency is demanded of these centers and their employees. As a result, call center employees are exposed to a great deal of stress at work, not only from irate customers but also from an often hard-nosed management.
Unhappy, unhealthy employees cost companies money in the long run: fast turnovers, sick days & presenteeism, and damage to the company image are just some ways in which stressed & inefficient workers affect the bottom line. In 2011, Rogers Communications, with the help of Scienta Health, surveyed its call center employees; the results were staggering: many employees suffered from headaches, gut issues, obesity and other largely preventable health problems.
Increased recognition of the health issues that can arise from working in a call center has led some companies, including Rogers, to examine ways to improve center working conditions and ultimately, employee health. Rogers, working with Scienta, started by putting in place a health initiative offering healthy advice and online health-monitoring tools to employees in a pilot call center in Kitchener. The reception to the program was amazing, and it was soon offered to larger centers in Ottawa and Brampton. Paul Nielsen, Rogers senior vice president, said “ Our sales performance has gone up incredibly, and while that’s due to a number of factors, this certainly was a major contributor”.
To read the full article in the April 30th edition of Canadian Business, please click here.
Scienta Health on July 9th 2012 in Scienta in the News